Delivery Policy

Where do KB Cycles deliver goods?

We deliver to mainland UK, which includes England, Scotland, Wales and Northern Ireland.

What delivery methods do KB Cycles Use?

All items are sent out using Royal Mail 2-3 days delivery.

Damaged goods and delivery problems

If you have a problem with a delivery or with goods damaged in transit, send us an email to

Delivering to your address

Please supply a delivery address where someone will be present to accept delivery or sign for your parcel. You can specify a different delivery address to your billing address should you wish.

Unfortunately, once an order has been processed we can not change the delivery address for the order nor can we redirect mail.

You can specify a “safe place” when you proceed through our checkout. These include your shed, with a neighbour, your garage, your garden or your back door. Please note, this feature is for your convenience only. Should you choose a “safe place” you do so at your own risk. KB Cycles cannot be held responsible for items that are lost or stolen when you choose to specify a “safe place”.

If there is nobody in when the parcel is delivered, a card will be left. You will be able to rearrange delivery or collect the parcel from your local depot.

Our Contact Details

KB Cycles
The Old Firestation
High St
Newcastle Upon Tyne
Tyne and Wear NE15 8LN

Tel: 0191 264 5215